Working Hours
  • Mon 9:00AM - 6:00PM
    Tue 9:00AM - 6:00PM
  • Wed 9:00AM - 6:00PM
    Thu 9:00AM - 6:00PM
  • Fri 9:00AM - 6:00PM
    Sat 9:00AM - 4:00PM
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 734-286-4970 or make an appointment online!


What Our Customers Are Saying

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Great experience, very trustworthy and didn't try to upsell. Would recommend

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Auto Ave delivers exceptional automotive repair service to me and my family. It's become the go-to place for our vehicles because we appreciate the quality, timeliness and affordability we've experienced there - every single time. Best of all, it's a place that you can trust to accurately diagnose and fix real problems with expert technicians. highly recommend.

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Customer Service was amazing. Car was done quickly & with a decent price. Having you car in the shop can be a pain but they kept us updated on everything the entire time.

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This place is absolutely amazing, they did a great job and were very honest. I won't be going anywhere else.

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I took my benz there for a new alternator. Great customer service, really friendly. I HIGHLY recommend.

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Great service experience! Easy to schedule an appointment. Service was done quickly. Prices are reasonable. Work is reliable and the staff was trustworthy. They did not try to hard sell any extra services I didn't need; and they were straightforward and honest about the issue with my vehicle. Would definitely recommend.

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Very professional, the staff are experienced master mechanics! Honest and reliable!

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Got work done on 2 cars so far and I will be back! Happy with the service and price!

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